An On-Going Hiker's Journal.. (beginning) July 2009

November 3, 2011, Lakewood, CO         

12:03:35, hours MDT      

  ...continued hiker’s meditation…

Two steps to assuage emotional arguing:

• Gaining agreement— Reflect content back and seek agreement,
• Position them for solution.

Offer three alternatives to the original complaint. If any of the three alternatives are chosen— the job is done.

If not reposition them— with— you can not be helpful and can you redirect them to elsewhere so that they may receive another type of help.

The object is to be useful and a benefit to them without being drawn into their head-space and caught in their emotionalism.

Your thoughts?

Thanks,

                                                     me